Career in Brand Protection?

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Support Representative

Support Representative

Join our fast-growing, diverse, and international domain name team at Thomsen Trampedach, a Novagraaf Group company.

The Corporate Domain Name Team manages domain name portfolios (registrations, renewals, and DNS settings), thereby protecting the brands of our large international clients.

As we are expanding and growing, we are looking for a full time Account Management & Support Representative to start immediately. Home office is possible.

Your tasks

  • Direct client contact, technical support and account management
    • Respond to inquiries by phone and e-mail in English
  • Administration, maintenance and support of the global domain portfolios
  • DNS zone administration via a web interface
  • Generation of reports on customer request
  • Providing assistance with troubleshooting
  • Ensuring and complying with SLAs
  • Building, maintaining and documenting our knowledge base

Your profile

  • Ideally an education in the IT field
  • Very good language skills in at least one other language besides English: DE, NL, FR, DK
  • Sound professional experience in the support environment with business customers
  • Willingness to learn new topics quickly and independently
  • Ideally previous knowledge in the area of domain names and DNS
  • Strong communication skills in dealing with customers, partners and colleagues
  • Team-oriented, structured and independent way of working

We offer

  • A future-proof workplace
  • Personal development and career opportunities in international company
  • Home office
  • Company cell phone also for private use
  • Company laptop (exclusively for business use)
  • Assumption of the Internet connection costs
  • Fair salary
  • Individual training
  • Flat hierarchies
  • Flextime with core working hours
  • Innovation and exciting products
  • Company events
  • Be part of our diverse international team from many different countries and cultures 

Did we catch your interest?

Please send us your application documents to

About us:

Thomsen Trampedach GmbH is a truly diverse and international company in the field of corporate domain management and online brand protection. We are part of the Novagraaf Group (18 offices across Europe, China, Japan and the US) and provide domain name management and brand protection services to large clients worldwide. part of Novagraaf Group ( and Novum IP (